Based on extensive current research from the Coopers Lybrand IDEAS study of over 1,800 North American companies, this superlative guide describes the various ways organizations reach out and touch customers and how they can improve the process behind this contact.
Following on from the success of the first volume, The Photobook: A History: Volume 2 brings the story of the photo-book fully up to date. It features publications by many well-known photographers ranging from Man Ray, Ed Ruscha and Andy Warhol to Christian Boltanski, Stephen Shore and Sophie Callc by way of Bernd and Hilla Becher, Andreas Gursky and Lewis Baltz.
Book DescriptionFrom Ken Blanchard, renowned management expert: The Teamwork Chronicles provides sound advice for anyone who wants to build teamwork in the workplace. In the new book The Teamwork Chronicles, Steven H.
IBuilding Effective Technical Training is a hands-on guidebook written by William J. Rothwell and Joseph A. Benkowski two experts in the field of technical training that includes a wealth of information, guidelines, and suggestions for creating and implementing technical training programs for organizations of all types and sizes.
Book DescriptionThis book introduces the reader to the challenges, lessons learned and new insights of health information management at the beginning of the 21st century with a strong international orientation.