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What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability, Stanley A. BrownBased on extensive current research from the Coopers Lybrand IDEAS study of over 1,800 North American companies, this superlative guide describes the various ways organizations reach out and touch customers and how they can improve the process behind this contact.
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You and Your Money: A No-Stress Guide to Becoming Financially Fit, Lois A. Vitt, Karen L. Murrell-


скачать You and Your Money: A No-Stress Guide to Becoming Financially Fit, Lois A. Vitt, Karen L. Murrell
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The Photobook: A History: Volume 2, Martin Parr and Gerry BadgerFollowing on from the success of the first volume, The Photobook: A History: Volume 2 brings the story of the photo-book fully up to date. It features publications by many well-known photographers ranging from Man Ray, Ed Ruscha and Andy Warhol to Christian Boltanski, Stephen Shore and Sophie Callc by way of Bernd and Hilla Becher, Andreas Gursky and Lewis Baltz.
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Vulnerability Management, Park ForemanVulnerability management proactively prevents the exploitation of IT security gaps and weaknesses that exist particularly within a larger organization.
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The Teamwork Chronicles: A Startling Look Inside the Workplace for Those Who Want Better Teamwork, Steven CarneyBook DescriptionFrom Ken Blanchard, renowned management expert: The Teamwork Chronicles provides sound advice for anyone who wants to build teamwork in the workplace. In the new book The Teamwork Chronicles, Steven H.
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Quantum Investing : Quantum Physics, Nanotechnology, and the Future of the Stock Market, Stephen R. WaiteBook Description Quantum Investing is a book about today?s ascendant quantum-physics-based industries, such as communications, biotechnology, and nanotechnology.
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Building Effective Technical Training : How to Develop Hard Skills Within Organizations, William J. Rothwell, Joseph A. BenkowskiIBuilding Effective Technical Training is a hands-on guidebook written by William J. Rothwell and Joseph A. Benkowski two experts in the field of technical training that includes a wealth of information, guidelines, and suggestions for creating and implementing technical training programs for organizations of all types and sizes.
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Business Strategy, CampbellBusiness Strategy: an introduction is an accessible textbook that provides a straightforward guide for those with little or no knowledge of the subject.
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Health Information Management: Integrating Information in Health Care Work (Routledge Health Management Series), Marc BergBook DescriptionThis book introduces the reader to the challenges, lessons learned and new insights of health information management at the beginning of the 21st century with a strong international orientation.
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Клиенты на всю жизнь, Карл Сьюэлл, Пол БраунПочему эта книга вошла в Золотую библиотеку BR Легендарный бестселлер, с которого в 2005 году началась история нашего издательства. Ее переводили Михаил Иванов и Михаил Фербер.